Webshop Terms & Conditions

6.1 As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. 

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.

The cooling-off period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to operations@weilbach.com or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time. 

6.2 Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

6.3 Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

6.4 No right to cancellation
The following agreements cannot be cancelled: 

- Deliveries of goods which are made to your specifications or which are of a clearly personal nature 

- Digital products not supplied on a physical medium if
a) the delivery of the digital product is not made against payment or,
b) the delivery has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal when we have provided confirmation on a durable medium.

- Deliveries of sealed sound or visual recordings or computer software, if you have broken the seal.

6.5 The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging.

If the original packaging is missing, it may reduce the value of the article.

6.6 Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment, which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:
Weilbach A/S
Firskovvej 36
DK-2800 Kgs. Lyngby

We will only accept packages sent directly to this address.

7. Claims

8.1. If you are a consumer (BtC), we are liable according to compulsory Danish law.

8.2. For BtB, the following applies:
a. Weilbach’s liability is conditional upon the payment conditions having been observed by the customer.

b. Weilbach’s liability cannot exceed the value of the delivered item and does not include any effects of faults with said item, neither directly nor indirectly.

c. Weilbach is not liable for damages caused during transport, unless Danish law’s general rules indicate otherwise.

d. Weilbach assumes no responsibility in connection with the customer’s legal relations with any third parties.

9. Contractual Language

9.1 The Danish version of these Terms and Conditions regarding purchases made on the internet through Weilbach is the original version. In questions of interpretation, the Danish version takes precedence over the English version.

9.2 Agreements are made in Danish or English.

10. Order Processing - Step by Step

10.1 Processing an internet order with Weilbach is done as follows:

• You select the items you wish to buy by clicking the Shopping Basket icon displayed to the right of each item.
• All items that you have selected are put in the Shopping Basket and you can check these at all times by clicking “Check out” at the top right of your browser window.
• When you have finished selecting the items you wish to purchase, click “Check out” at the top right of your browser window to complete the order.
• The first page will display an overview of the items your have selected and a total price, including shipping costs. When you have checked that the information is correct, click “continue” to proceed.
• You will then be asked to supply the delivery address and more details. Click “continue”.
• Enter your credit card details. After clicked “confirm order” the purchase is processed and an order confirmation will be sent to the e-mail address you have given.