Webshop Terms and Conditions

Weilbach A/S
Firskovvej 36
DK-2800 Kgs. Lyngby
Phone: +45 33 34 35 60 
Email: operations@weilbach.com

CVR: 54953828 

Nykredit Bank

Account: 5470-1094959

IBAN DK4854700001094959
BIC-kode NYKBDKKK

2.1 The item supplied to the buyer is the standard item described in Weilbach’s catalogue. Any supplements, extra equipment et cetera must be purchased and paid for separately, as indicated in the catalogue.

3.1 All prices are current and given in Danish kroner (DKK), including 25% VAT (Value Added Tax).

3.2 Prices on some imported items change daily as prices are calculated according to current exchange rates.

3.3 Prices are updated daily.

3.4 Prices given are exclusive of shipping costs.

3.5 Shipping costs vary according to the chosen country of delivery. Shipping costs for deliveries in Denmark costs 80 Danish Kroner (DKK) per order delivered to private addresses as well as company addresses. Delivery to parcel shops costs 50 DKK. No other fees apply. 

4.1 Payment is not processed until the item has been shipped. However, corporate clients and customers resident outside Denmark may be asked for advance payment.

4.2 The following credit cards are accepted as payment: Dankort, E-Dankort, Visa and Mastercard.

4.3 Only items listed on your invoice are payable.

5.1 Orders placed on www.weilbach.com are confirmed via email.

5.2 All correspondance regarding internet orders is conducted by email.

5.3 We do not store information regarding your order in a way that allows us to forward a copy of the order at a later date. We therefore recommend that you keep the order confirmation e-mail you receive after placing your order with us.

6.1 Orders placed earlier than 1400 CET on weekdays are processed and shipped the same day.

6.2 PostNord handles deliveries to addresses in Denmark while DHL handles deliveries to Greenland, Faroe Islands and all foreign addresses.

6.3 Deliveries can only be made to the countries listed in the Shopping Basket. Among other destinations, deliveries are made to Greenland, Faroe Islands, and countries in Europe and North America.

6.4 All items are checked prior to shipping, and only undamaged goods are shipped. Weilbach is obliged to package items securely prior to shipping.

6.5 Click & Collect: 

Orders can be collected the following weekday at 0900—1700 CET

Opening hours, Click & collect: Monday to Friday 0900 CET to 1700 CET (closed on national holidays)

7.1 There is a 14 days cooling-off period on all items purchased via the internet. The cooling-off period commences upon receipt of the item.

7.2 The item must be returned in the same condition and quantity it was received in, and shipping costs must be paid for by the client.

7.3 A purchase can be reversed by refusing receipt, by returning or handing in the item to:

Weilbach A/S

Firskovvej 36

DK-2800 Kgs. Lyngby

When you return a purchased item we will notify you via email when we have received the item and inform you about the further procedure.

7.4 There is no right of return on following items:

 

- POD, Print on Demand products, since produced in accordance to current order.

- Digital products (including e-books), since goods cannot be returned when e-mailed or installed.

8.1 Claims must be made within a reasonable period of time following receipt. When filing a claim, the customer must state his reasons and the item must be sent or handed in to:

Weilbach A/S
Firskovvej 36
DK-2800 Kgs. Lyngby

8.2 If you as a consumer want to complain about your purchase, you must contact sales@weilbach.com. If we are unable to find a solution, you can send a complaint to: 

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk 

If you are resident in another EU country than Denmark, you can complain to the European Commission's online complaint portal here.

9.1 Weilbachs liability is conditional upon the payment conditions having being observed by the customer.

9.2 Weilbachs liability can not exceed the value of the delivered item and does not include any effects of faults or problems with said item, neither directly nor indirectly.

9.3 Weilbach is not liable for damages caused during transport, unless Danish law’s general rules indicate otherwise.

9.4 Weilbach assumes no responsibility in connection with the customer’s legal relations with any third parties.

10.1 The Danish version of these Terms and Conditions regarding purchases made on the internet through Weilbach is the original version, and in questions of interpretation the Danish version takes precedence over the English version.

10.2 Agreements are made in Danish or English.

11.1 Processing an internet order with Weilbach is done as follows:

• You select the items you wish to buy by clicking the Shopping Basket icon displayed to the right of each item.
• All items that you have selected are put in the Shopping Basket and you can check these at all times by clicking “Check out” at the top right of your browser window.
• When you have finished selecting the items you wish to purchase, click “Check out” at the top right of your browser window to complete the order.
• The first page will display an overview of the items your have selected and a total price, including shipping costs. When you have checked that the information is correct, click “continue” to proceed.
• You will then be asked to supply the delivery address and more details. Click “continue”.
• Enter your credit card details. After clicked “confirm order” the purchase is processed and an order confirmation will be sent to the e-mail address you have given.

12.1 Only private individuals of age as well as companies and organisations can buy items through Weilbach’s webshop.

12.2 The above Terms & Conditions apply and will only be changed if Danish law dictates it, just as Danish law governs all concerns not included in the above.